Where we ship
The United States only. Pick your state from the list at checkout. We ship to the lower 48 US states and the District of Columbia. The country on the order is US. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands, or APO/FPO/DPO military mail (AA, AE, AP). We do not offer a shipping address outside that list.
What you pay for shipping
Shipping is calculated at checkout. Checkout shows that charge and any sales tax before you pay.
Shipping is shown at checkout. We charge shipping once for the whole order, even if your items ship separately.
The shipping on your order is the amount shown at checkout when you paid. A later change to a product's shipping does not change an order already placed.
Refunds and shipping.
If we cancel your order, we refund everything you paid for that order, including shipping and any sales tax. If we refund only part of an order, we refund any shipping that no longer applies to the items you keep. If you return an unopened, sealed item within 14 days of delivery, we refund the item price minus return shipping; the shipping you paid to receive it is not refunded, unless the item arrived damaged or wrong, or we cancelled your order.
Who sends the box
To keep supply steady and prices low, TCG Slayer works with a number of sourcing partners, both third-party sellers and distributors. Your order may ship from us, from a retailer, or from one of our sourcing partners.
People fulfill the order from our list. This website does not place a retailer checkout and does not run bots. We do not claim a retailer's inventory as ours.
Tracking
When we mark the order shipped, we enter a tracking number. It may be a USPS, UPS, or FedEx label. We do not promise one carrier.
We email the tracking number to the address on the order. Shipped means we have that number. The order can count as shipped even if the email does not go out. The confirmation email, when it sends, is a separate message and does not wait for tracking. Stripe may also send its own receipt.
Your address
You are responsible for the address you enter. If it is wrong, email support@tcgslayer.io with the order reference before the order ships. We cannot promise a change is still possible. A package sent to the address you entered, and not delivered because that address was wrong, is not a late shipment by itself.
Lost or damaged
Email support@tcgslayer.io with the order reference and what happened. There is no claims form. Write within 7 days after tracking shows delivered. This page does not describe shipping insurance or a carrier claim process.
If it has not shipped in time
If we miss the ship-by date on the product, cancel for a full refund. Shipped means a tracking number is on the order. How to ask, and how the money returns to the original card, is on the Pre-order terms.